Who we are
Wine Meets World LLC ("Wine Meets World," "WMW," "we," "us," or "our") is the business responsible for the personal information described in this policy.
This policy applies to our website at winemeetsworld.com and information handled in connection with experience inquiries, consultations, proposals, bookings, and related communications. WMW hosts and authorized representatives handle customer information on behalf of the company when performing their roles.
This is a privacy notice. Pricing, reservation requirements, payment obligations, and cancellation terms are addressed separately in your proposal and service agreement.
Information we collect
The information involved depends on how you interact with Wine Meets World.
- Contact and inquiry details
- Your name, email address, telephone number, and the messages you send through our website, email, or other communication channels.
- Experience and consultation details
- Your occasion, preferred experience, guest count, requested date, city or event location, scheduling preferences, and other planning details you choose to share.
- Booking and transaction records
- If you proceed with a booking, records may include proposals, agreements, approvals, invoices, payment amounts, transaction references, and correspondence about your experience.
- Technical information
- Website visits may involve processing an IP address, browser and device information, pages requested, referring pages, request times, and error or security logs. Cookies and third-party features are discussed below.
We receive information directly from you and, where relevant, from someone arranging an event on your behalf or from a service provider supporting your inquiry or booking.
If you provide information about another person, share only what you have permission to provide. If you choose to mention dietary restrictions, allergies, or accessibility needs, provide only the information needed to discuss your request. Please do not submit medical records, government identification numbers, passwords, or full payment-card details through general inquiry forms or email.
How we use information
We use personal information as relevant to your interaction with WMW, including to:
- Respond to inquiries and help you explore an appropriate experience.
- Arrange consultations, discuss availability, and prepare proposals and agreements.
- Plan and deliver booked services, coordinate event details, and manage payments and business records.
- Send communications about your inquiry, appointment, proposal, booking, or payment.
- Maintain website functionality, troubleshoot problems, prevent misuse, and protect our services.
- Meet applicable recordkeeping obligations and address disputes or legal requests.
We may also send news or promotional communications where permitted and consistent with your communication preferences. You can ask us to stop marketing messages as described in the "Your choices & requests" section.
Sharing & payments
Supporting your experience
Information may be handled by WMW hosts, authorized representatives, and service providers supporting website hosting and security, form handling, email delivery, scheduling, document management, or payment processing. The information involved depends on the service being used and the task being performed.
Where an event requires coordination with a venue or another service partner, relevant planning information may be shared to arrange the services you request.
Payment information
When payment is collected through a third-party checkout, that provider processes the information you submit under its own terms and privacy notice. WMW may receive information needed to identify and reconcile a payment, such as contact details, the amount paid, payment status, and a transaction reference.
Please use the payment method provided for your booking rather than sending full card numbers or security codes through an inquiry form or email.
Legal and professional purposes
We may disclose information to professional advisers or appropriate authorities when reasonably necessary to comply with applicable law, respond to valid legal process, address fraud or security incidents, or establish, exercise, or defend legal claims.
Retention & security
How long information is kept
Retention depends on the purpose of the information, whether an inquiry or booking remains active, the need to maintain business records, applicable legal obligations, and the need to resolve disputes. Agreements, invoices, payment records, and related correspondence may need to be kept longer than an initial inquiry.
You can contact us about the retention or deletion of information associated with your interaction with WMW.
Protecting information
We take reasonable measures intended to protect personal information from unauthorized access, use, alteration, or disclosure. No website, electronic storage system, or internet transmission can be guaranteed completely secure.
Limit sensitive information in ordinary messages, and contact us if you believe information associated with your WMW inquiry or booking has been accessed or used improperly.
Your choices & requests
Information you provide
You can choose what to share with us. Without information needed to respond to a request or arrange an experience, we may be unable to complete that request. Contact us to correct inaccurate contact or event details.
Marketing communications
To stop marketing emails, use the unsubscribe instructions in the message or email contact@winemeetsworld.com. We may still send necessary communications about an inquiry, consultation, booking, or transaction.
Privacy requests
Depending on applicable law and your circumstances, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have rights to object to or restrict particular uses, withdraw consent where processing relies on consent, or opt out of certain processing.
To submit a request, describe what you are asking us to do and identify the email address used in your interaction with WMW. We may need to verify your identity or your authority to act for someone else before disclosing or changing records.
Some requests may be subject to exceptions, including information needed for legal obligations, security, or transaction records. We will handle requests as required by applicable law.
Children's privacy
Our website and inquiry services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe a child under 13 has provided personal information to WMW, contact us so we can review the situation and take appropriate action.
Policy updates
We may revise this policy when our services, information practices, or legal obligations change. The revised policy will be posted on this page with an updated date. Where required, we will provide additional notice or obtain consent before applying a material change.
Questions about your privacy?
For privacy questions, corrections, or requests relating to personal information handled by Wine Meets World, contact:
Wine Meets World LLC contact@winemeetsworld.comPlease include "Privacy Request" in your subject line and describe your request. Do not include unnecessary sensitive information.
Email Wine Meets World