Terms of Sale

01 / YOUR SELLER

Who you purchase from & what applies

Wine Meets World LLC ("Wine Meets World," "WMW," "we," "us," or "our") is the seller or service provider for transactions made directly with WMW. Melissa Del Campo and other authorized WMW representatives act on the company's behalf, not as individual sellers or personal guarantors merely because they communicate, sign, or host. Responsibility independently imposed by law is not excluded.

For a private experience, "Client" means the customer identified in the Service Agreement. For other purchases, "you" means the purchaser or the organization the purchaser is authorized to represent.

These Terms of Sale address private experiences and, only when actually offered for purchase, physical products, digital products, gift value, event tickets, and recurring services. A category described here is not an announcement that it is currently available. The relevant offer must identify what is being sold and the applicable conditions before payment.

Different purchases have different rules. The non-refundable private-experience retainer does not automatically apply to merchandise, downloads, gift cards, or tickets. A purchase containing different components must identify their prices and treatment; an entire bundle is not automatically non-refundable because one component is restricted.

Our Terms & Conditions govern website use. Our Privacy Policy explains information handling. Neither page silently replaces your purchase or booking contract.

02 / WHAT YOU AGREE TO

Your documents, acceptance & precedence

These Sale Terms become contractual when they are presented and validly accepted for the transaction. For a private experience, the Service Agreement must expressly identify and incorporate the applicable version if these Sale Terms are intended to supplement it. Merely posting this page or providing a link after payment is not a substitute for proper notice and agreement.

The exact WMW proposal identified in your Service Agreement, including the recorded selected offer, is incorporated into and forms part of that agreement as Exhibit A, as though fully set out there. It must be supplied or attached in a form you can review and retain before acceptance. Unselected alternatives, expired offers, and superseded drafts are not purchased services. Your choice carries forward into the agreement; you do not select a new package by signing it.

Unless an accepted Service Agreement expressly provides another lawful order, conflicting provisions are resolved in this order:

1. A later written amendment accepted by both parties, for the matters it changes.
2. The accepted Service Agreement and completed Booking Schedule, if applicable.
3. The exact selected proposal or transaction-specific offer and disclosures accepted before purchase.
4. The identified, accepted version of these Terms of Sale.

A general website page cannot silently override a specific accepted promise. Additional restrictions or charges cannot be introduced only in an after-payment receipt. Mandatory law controls over inconsistent wording, and general disclaimers do not excuse unlawful or misleading representations.

Copies of the accepted documents and their versions should be retained by both parties. Later website changes apply prospectively, not retroactively to existing transactions without an appropriate agreement. Electronic acceptance must reflect the parties' intent and authority; an automated acknowledgment alone does not establish acceptance of every linked document.

03 / BEFORE PAYMENT

Eligibility, order acceptance & pricing

The purchaser must have legal capacity to contract and authority to use the selected payment method. A person purchasing for an organization must be authorized to bind it. WMW requires the person arranging a wine experience to be at least 21. Alcohol service and consumption are limited to eligible participants age 21 or older; non-alcoholic product eligibility is stated in the applicable offer.

For products and tickets not governed by a separately signed Service Agreement, your checkout submission requests the purchase. WMW accepts when it issues an order acceptance or fulfills the order, whichever occurs first. A payment authorization or clearly labeled receipt acknowledgment alone is not acceptance. WMW will promptly accept or decline, release an unused authorization, and refund a captured payment for a declined order. Private experiences follow Section 5 instead.

Before payment, the offer or checkout must disclose the item or service, quantity or scope, currency, price, applicable taxes, mandatory charges, delivery or event details, and any material restrictions. Prices are in U.S. dollars unless another currency is expressly shown. Payment methods are those offered at checkout or approved in writing; this page does not promise acceptance of checks or bank transfers.

Availability and genuine errors may be checked before acceptance. An error does not authorize WMW to increase an accepted price or materially reduce an agreed purchase without your agreement. When an accepted transaction cannot lawfully or reasonably be fulfilled as agreed, WMW must offer an appropriate remedy, including cancellation and an owed refund rather than a forced substitute.

Promotions apply only to eligible purchases under disclosed conditions. No mandatory charge, gratuity, delivery upgrade, or recurring payment is added merely because a payment method is available. Any lawful mandatory service charge is separately identified; optional gratuities remain optional.

04 / MONEY & RECORDS

Payment authorization, refunds & disputes

You authorize the charge or payment schedule expressly accepted for your purchase. Saving a payment method does not independently authorize additional purchases, unrelated charges, or an undisclosed automatic balance collection. Any later automatic payment requires an appropriate prior authorization and required notice.

Keep your contact details current. Report an incorrect, duplicate, or unauthorized charge promptly to WMW and, where appropriate, your payment provider. Nothing here waives a lawful chargeback, billing-dispute, cancellation, or refund right. A good-faith dispute is not an automatic forfeiture of all payments.

Refunds owed will be initiated promptly and within any applicable legal deadline, normally to the original payment method. Payment-provider processing can affect when funds appear. An original gift-value payment may be restored as gift value, subject to applicable cash-refund rights. WMW will not substitute store credit for a cash or card refund owed without your agreement. No processing, administrative, or restocking deduction applies unless lawfully disclosed and specifically authorized by the applicable terms.

A payment receipt, a paid-in-full status, booking confirmation, and completion of an event are distinct records. None should be treated as proof of the others.

Any mandatory cooling-off, withdrawal, warranty, or cancellation right takes priority over a standard policy here. WMW must provide any transaction-specific notices and cancellation instructions required by applicable law.

05 / PRIVATE BOOKINGS

Reserving a private experience

A website inquiry, Finder result, consultation appointment, preliminary estimate, or proposal selection does not reserve an event date. WMW provides a booking-specific Service Agreement incorporating your exact selected proposal.

Your event date is reserved only after:

1. The Service Agreement and incorporated proposal have been accepted by both parties through the designated process.
2. WMW has received and verified the required payment.
3. WMW has issued written event booking confirmation.

A consultation confirmation, payment receipt, or "Booking Eligible" message is not written event confirmation. A temporary date hold exists only if WMW expressly confirms it in writing with its conditions and expiration.

WMW will promptly confirm or decline following agreement acceptance and verified payment. If WMW cannot or will not confirm, it will return the payment, including the retainer, unless you expressly agree to another booking or credit. This is not an indefinite approval period and does not erase obligations already created by the Service Agreement.

06 / PRIVATE EXPERIENCE PAYMENT

Non-refundable retainer & final balance

The retainer is booking-specific, not a universal percentage. It supports reserved event capacity, planning, and commitments and serves as the agreed cancellation compensation described below. Calling a payment non-refundable does not authorize an unlawful penalty. If you prepay the entire price, only the separately identified retainer has this treatment; the full price does not automatically become non-refundable.

Unless the accepted Booking Schedule states another payment arrangement, the remaining balance is due seven calendar days before the event. If acceptance occurs on or after that due date, the full unpaid price is due immediately and before service. The actual amount and due date must appear in the booking documents. The retainer is included in, not added to, any full-price payment.

If a required payment fails or is overdue, WMW may give written notice and a reasonable opportunity to resolve the issue before suspending preparations or cancelling under the accepted agreement. WMW need not begin service while a required payment is unpaid. Prior payments remain subject to the applicable cancellation provisions. This page creates no daily late fee or automatic collection charge.

07 / PRIVATE EXPERIENCE CHANGES

Client changes, rescheduling & cancellation

Send a clear request to contact@winemeetsworld.com or the notice channel in your Service Agreement, identifying the Client and event. Notice takes effect when received through the agreed channel. An acknowledgment is useful evidence, not an extra condition for a clear cancellation notice to take effect. Any statutory method or timing rule for cancellation controls where applicable.

Rescheduling and scope changes

Unless your Service Agreement states otherwise, WMW will make reasonable efforts to accommodate one date-change request received at least 21 days before the event, subject to availability. Transfer of the retainer requires a replacement date approved in writing. Later requests are considered individually, without a guaranteed transfer. New costs, nonrecoverable commitments, and changed deadlines must be disclosed and agreed before you accept the change.

A request does not itself amend an existing booking. Guest count, location, timing, duration, named-host commitments, and service additions require written approval when they materially change scope. Fewer attendees, late arrival, or unused portions do not automatically reduce an agreed minimum or committed price. No extra charge is incurred without Client approval.

Client cancellation

Unless the accepted Service Agreement establishes another specifically disclosed lawful cancellation schedule, WMW retains the required non-refundable retainer as the agreed cancellation compensation and returns other prepaid amounts for unperformed services. This page does not automatically make the full remaining price due or permit WMW to choose greater actual cancellation damages instead of the agreed compensation for the same loss.

Amounts reasonably allocated to services already delivered and accepted may remain payable, without duplicating cancellation compensation. Any different schedule must be disclosed and accepted before it applies, not added after cancellation. Required credits and limits imposed by law remain applicable.

08 / PRIVATE EXPERIENCE DISRUPTION

When WMW cannot provide the experience

WMW cancellation

If WMW cancels a confirmed event for a reason not caused by the Client's breach and not covered by the extraordinary-event provision below, you may choose a mutually agreed replacement date or receive a refund of payments for that event, including the retainer. Credit is not imposed instead of an owed refund.

WMW may propose an appropriately qualified substitute host. Replacing an expressly promised host or making another material change requires your written agreement. If an agreed material element cannot be provided and no appropriate alternative is accepted, the applicable remedy covers the affected service; cancellation of the whole event is available when the change defeats the agreed experience.

Extraordinary events

Where circumstances beyond a party's reasonable control make performance illegal, impossible, or objectively unsafe, the affected party must notify the other promptly and reasonably reduce the disruption. Examples may include a hurricane, evacuation order, venue closure, or serious emergency. Ordinary inconvenience, funding or staffing problems, and avoidable failures to obtain required permissions do not automatically qualify.

The parties will seek a reasonable rescheduling or modified-service solution. If none is agreed, either may terminate the affected services. Unless the Service Agreement specifies another lawful allocation, WMW refunds payments allocated to those services, including the associated retainer, less only reasonable, documented, nonrecoverable third-party costs expressly authorized by the Client in advance and permitted by the agreement and law. Recoveries and credits must be taken into account, without double recovery.

Safety-related suspension

WMW may pause or stop service to address unlawful conduct, threats, harassment, dangerous conditions, or serious breach of event rules. Where practicable, WMW will explain the concern and allow a safe opportunity to correct it; immediate action is permitted where delay presents a risk. Financial consequences depend on the cause, services delivered, the accepted agreement, and law, not automatic forfeiture of every payment.

09 / THE EXPERIENCE

Service arrangements & responsible participation

WMW provides the inclusions, quantities, preparation, glassware, materials, and staffing expressly included in the selected proposal. Food, chefs, venues, transportation, and other outside services are not silently bundled. Unless expressly included in WMW's contracted scope, the Client contracts and pays the outside provider separately. WMW remains responsible for its own promises and obligations.

Comparable substitutions must preserve agreed quality, quantity, style, and applicable dietary arrangements. Guaranteed labels, material substitutions, and premium upgrades require appropriate written approval. WMW remains responsible for lawful sourcing, transport, licensing, and service within its obligations. This page does not authorize retail alcohol sales, shipment, or any activity requiring separate permissions.

The Client provides accurate event details, lawful use of the premises, agreed access and facilities, and relevant venue restrictions. WMW remains responsible for duties the law places on WMW. Client-caused delay does not automatically extend the service period; WMW-caused delay is not an automatic reduction in the promised service. Ordinary accidental glassware breakage is anticipated as part of service; extraordinary damage is charged only at a reasonable documented cost to the extent the Client is legally responsible, without double recovery.

Alcohol and guest safety

Alcohol will not be served to anyone under 21 or whose eligibility cannot be satisfactorily verified. Valid government-issued photo identification may be required. WMW may refuse or stop service for apparent intoxication, unsafe behavior, or another lawful responsible-service reason. Guests may not override that decision, supply alcohol to an ineligible person, or treat a tasting as unlimited pours.

Participation is voluntary. Guests may decline any item and are responsible for safe transportation. Any non-drinking attendees under 21 must be discussed in advance and comply with venue rules and law. Responsible adults, not WMW hosts, supervise children. Guests must follow reasonable safety instructions and treat others respectfully.

Food, allergies and accessibility

Communicate relevant allergies, dietary restrictions, or accessibility needs early enough to discuss arrangements. Food-related services apply only when included. WMW will confirm the accommodations it can provide; silence is not confirmation that no allergies exist. Wines, foods, and shared service environments may involve allergens or cross-contact. Do not consume an item when uncertain of its suitability. These statements do not remove WMW's food-safety or accessibility duties.

A booking is not a blanket personal-injury waiver. Any participant release must be separately identified and appropriately accepted by the person whose rights are affected or a legally authorized representative. One organizer's signature does not automatically waive other adults' claims or grant promotional-use permission for their images.

10 / WHEN PHYSICAL PRODUCTS ARE OFFERED

Physical merchandise & delivery

The listing and checkout must identify the item, material specifications, customization if any, delivery method, eligible destinations, shipping charges, and expected shipment timing. A preorder or made-to-order item must be labeled before payment. A photograph of a product or bottle does not establish availability for sale or shipment.

WMW will have a reasonable basis for the advertised shipment time. For covered merchandise with no stated shipment time, the applicable default is generally shipment within 30 days after receipt of a properly completed order. If shipment cannot occur when promised, WMW will provide the required delay notice, revised estimate, and cancellation/refund option, and obtain any required agreement to a delay. An extraordinary-event clause does not remove these obligations.

Provide an accurate delivery address and report an error promptly. A requested address change or redelivery charge requires disclosure and approval. WMW will assist with missing, damaged, incorrect, or materially nonconforming orders and provide the remedy required by the purchase terms and law. A carrier scan or transfer to a carrier does not automatically eliminate WMW's responsibility.

Report transit damage or missing items as soon as reasonably possible and retain packaging where practical. A request for prompt reporting is not a hidden deadline eliminating statutory rights. Delivery territories and any international duties or restrictions must be disclosed for the actual offer; this page does not promise worldwide delivery.

11 / MERCHANDISE ONLY

Physical-product returns & remedies

Standard change-of-mind returns

Unless a different lawful item-specific policy is clearly disclosed and accepted before purchase, you may request a return of ordinary non-perishable merchandise within 30 calendar days after delivery. Items must be unused, complete, and in resalable condition with original packaging where reasonably available. Provide proof of purchase and contact WMW for return instructions; do not send products to an unconfirmed address.

Dispatch the return within 14 calendar days after receiving the instructions, unless another period is agreed. A timely request remains timely if WMW delays responding. For a change-of-mind return, you pay return shipping; the item price and applicable item tax are refunded after reasonable inspection. Original delivery charges are not refunded for change of mind unless the offer or law provides otherwise. No restocking fee is imposed by this default policy.

Clearly identified exceptions

Custom-made or personalized goods, food or perishables, and goods that cannot lawfully or safely be resold may be excluded from change-of-mind returns only where the applicable exclusion is disclosed before purchase. A custom order requires approval of its specifications. Before production begins, request cancellation promptly; any permitted retention after work begins must reflect disclosed, reasonable nonrecoverable commitments, not an undisclosed automatic penalty.

Faulty or incorrect goods

Change-of-mind restrictions do not remove remedies for damaged, defective, incorrect, or materially misdescribed goods, non-delivery, or other rights required by law. WMW bears reasonable return costs for a confirmed WMW error or defect and provides the appropriate repair, replacement, refund, or other required remedy. No blanket disclaimer of statutory product warranties is created by this page.

12 / WHEN DIGITAL PRODUCTS ARE OFFERED

Downloads, courses & digital licenses

Before purchase, the offer must identify the content, format, delivery method, compatibility requirements, access period, any download or device limits, and included support or updates. Access is provided after the required payment is verified. WMW will help resolve an undelivered link or inaccessible file; "instant access" is promised only where expressly stated and supported.

Unless the accepted offer provides a broader license, a digital purchase grants a non-exclusive license for the purchaser's personal use, not resale, public distribution, shared download libraries, or delivery of paid classes using the material. Commercial, team, client-service, or group use requires the license expressly sold for that purpose. WMW retains intellectual-property ownership. Lawful accessibility uses and other rights that cannot be restricted remain protected.

No lifetime access, perpetual hosting, future version, or unlimited support is promised unless expressly included. WMW may not shorten an accepted access period or remove a paid entitlement merely by editing a webpage. WMW may restrict misuse after appropriate notice and an opportunity to resolve it where practical, while preserving applicable remedies.

Digital cancellations and problems

Before content is delivered or access is provided, you may request cancellation for a refund, except for separately disclosed custom work already authorized and performed. After delivery or access, change-of-mind refunds are not available only where that restriction was prominently disclosed and accepted before purchase and is lawful.

If no such restriction was properly disclosed, the default goodwill window is 14 calendar days after delivery or access for a refund request, with use of refunded content discontinued. This is a WMW policy, not a statement that every jurisdiction provides the same legal period.

Non-delivery, material incompatibility contrary to the description, defective content, or material misdescription remain subject to appropriate assistance and legally required remedies. Any statutory withdrawal right and any special consent required for early digital delivery must be handled separately; a generic checkout acceptance is not a substitute.

13 / WHEN GIFT VALUE IS OFFERED

Gift cards, certificates & credits

Purchased WMW monetary gift value does not expire and has no dormancy, maintenance, or other post-sale fee. Merchandise-return credits likewise have no expiration or post-sale fee under this policy. Any separate free promotional coupon must be clearly identified as promotional with its applicable conditions; paid value will not be relabeled as a coupon to remove protection.

A monetary gift purchase does not reserve a date or guarantee a particular experience price. At redemption, the recipient selects an available offer and completes the applicable booking or checkout process. The available value is credited, with any additional price clearly disclosed. A certificate expressly sold for a named service must honor the purchased entitlement rather than silently convert it into a smaller monetary allowance.

Unredeemed gift purchases may be cancelled by the original purchaser within 14 calendar days for a refund to the original payment method after reasonable verification. After that, purchased gift value is not refundable for change of mind, except as required by law or expressly promised. Cash redemption is available where legally required. A recipient may contact WMW about a lost or compromised certificate; replacement depends on verifying unused value and preventing duplicate redemption, not automatic forfeiture.

When gift value is applied to a private booking, its allocation to the retainer and balance must be clear before acceptance. Cancellation then follows that booking's accepted terms. Any refundable amount paid with gift value is normally restored as non-expiring gift value, subject to mandatory cash-refund rights. Gift purchases do not authorize alcohol service to an ineligible person.

14 / SEPARATE PURCHASE FORMATS

Ticketed events & recurring services

Tickets and workshops

A public-event ticket is not a private-experience retainer. Its listing must disclose the organizer, date, location, age restrictions, inclusions, total mandatory charges, transfer conditions, and cancellation policy before purchase. The event-specific policy controls when lawfully disclosed and accepted.

If no more specific policy is disclosed, a purchaser may cancel a ticket at least seven calendar days before the scheduled start for a refund of the ticket price and WMW-collected mandatory booking fees. Later change-of-mind cancellations and no-shows are non-refundable under this default, subject to mandatory rights.

If WMW cancels an event or materially changes its date or location and you do not accept the change, WMW refunds the affected ticket price and mandatory fees collected for that purchase, unless you voluntarily choose a replacement. No outside travel or lodging is included unless expressly sold. WMW will not avoid its own refund obligations merely by using a ticket platform.

Subscriptions and memberships

A one-time purchase does not enroll you in recurring billing. If WMW offers a subscription, the recurring amount, frequency, minimum commitment, renewal or trial conversion, cancellation method, and refund treatment must be conspicuously disclosed before enrollment and expressly accepted.

WMW will provide the required notices and a simple cancellation method, including any legally required online cancellation. Cancelling renewal stops future charges under the disclosed schedule; access and any refund for the current period follow the accepted offer and law. Price increases or material changes require advance notice, an opportunity to cancel, and further consent where required. These general terms alone do not authorize a subscription charge.

15 / IMPORTANT LEGAL PROVISIONS

Responsibilities, remedies & legal limits

WMW remains responsible for performing its accepted obligations and providing remedies required by law. A venue or vendor engaged directly by you is responsible for its own scope; a referral alone does not make it a WMW agent. WMW's responsibility for its own representations and contracted services remains.

Limited private-experience contract provision

For a private experience only, where validly incorporated and accepted and not varied by the Service Agreement, WMW's aggregate liability solely for an ordinary contract breach is limited to the total fees paid or payable for the affected booking. Neither party may recover indirect or consequential economic loss solely for that ordinary breach.

Those limits do not apply to express refunds; personal injury, death, or physical property damage; negligence, gross negligence, fraud, or intentional misconduct; or any remedy or responsibility that cannot lawfully be limited. They are not a product-warranty disclaimer and do not apply to other purchase categories merely because those categories appear on this page.

Any private-event reimbursement obligation for third-party claims is limited to the extent directly caused by the Client's negligent or intentional conduct or violation of law, where validly agreed. It excludes WMW's or its representatives' fault and is not triggered merely by a guest's injury or complaint. WMW must give prompt notice, reasonably cooperate, and permit participation in the defense. No settlement imposing an obligation or admission on the Client may be made without written consent, not unreasonably withheld.

Nothing in these Sale Terms prevents honest reviews, lawful complaints, communication with authorities or payment providers, or exercise of statutory remedies. An event booking or product purchase does not provide unrelated publicity or marketing consent.

16 / KEEPING THE RECORD CLEAR

Notices, disputes & future revisions

Florida law governs these Sale Terms, subject to applicable federal law and mandatory protections of other jurisdictions. A dispute may be brought in a court with lawful jurisdiction and venue unless a separate, validly accepted agreement establishes an enforceable alternative. These Sale Terms do not add mandatory arbitration, a class-action or jury-trial waiver, a shortened claims period, or automatic prevailing-party legal fees.

Contact WMW to discuss a concern, without delaying a legal deadline, urgent remedy, or lawful billing dispute. Contractual notices follow the accepted agreement; ordinary support messages do not alter legal requirements for service of process.

The documents validly accepted for your transaction form its contract. Any change requires the agreement or notice and consent process required by that contract and law. Later website versions do not rewrite earlier purchases, revive expired obligations, or replace an accepted proposal. Ask WMW for a retained copy when needed.

If a provision is unenforceable, it is limited or severed as legally appropriate and the remainder continues to the extent permitted. Failure to enforce it once is not a continuing waiver. No clause requires unlawful conduct or removes mandatory consumer protections.